When running a creative business, it’s important to respect my buyers’ privacy rights and follow data protection laws. As a business owner, I receive certain personal information about my customers when they place an order or contact me about a potential order, such as name, postal address, email address, and phone number. The European General Data Protection Regulation (GDPR) and other local data protection laws guard how this kind of personal information is collected and used, and protect the privacy rights of online shoppers. Under these laws, buyers are entitled to certain information, including when, why, how, by whom, and for what purpose personal information is collected, used, and shared.
Under the laws of many countries, including those in Europe, you often need prior “express consent” from buyers to send them marketing or promotional messages. Express consent means that you can only send marketing messages to a buyer if they have indicated their consent for you to do so through a clear affirmative action, such as a buyer agreeing in an Etsy Convo or email to receive marketing messages from you. Even if I get a buyer’s email address through Etsy to help fulfill the transaction, I’m required to get the buyer’s express consent before sending them marketing messages. Sending unsolicited advertising or promotions through Etsy Convos is not allowed under Etsy’s policies. It is also a criminal offense in some countries. Please note that we are not sending any type of marketing material via Etsy convos or our private emails.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Etsy as the legal basis for the transfer as I only sell through Etsy.com exclusively.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
How to Contact Me
For purposes of EU data protection law, I, Inez Ligeti, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy convos. Alternately, you may mail me at: email@example.com
Inez Ligeti, Szitás utca 1., 4033 Debrecen, Hungary
If you want to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance directly.
As you may or may not know, there are 2 people running our Etsy shop: me and my Mama, Mariann. This means that our capacity is limited as most of our items are almost fully handmade and our hands need a bit of resting too now and then. Here is a list of the most important questions you may have regarding our production times for items sold in our Etsy shop called BohoBabyHeaven.
What are your current production times?
Production times differ for all types of products. They are specified in each listing on Etsy. What you see, always applies! Please make sure that you check this info BEFORE placing your order to avoid dissappointment.
Where can I check production times?
When you view or purchase a listing, it has info on average shipping times & the exact production time. Please check these on the listing before you place order. Once ordered, you can check the ‘Purchases & Reviews’ section of your profile to see how many days are left till your order ships. We are unable to rush orders, but please contact me in case you have any issues or questions.
Why does it take so long to get my nursery mobile or other product?
Because there is just me and my Mum to make these and we are constantly flooded with nursery mobile orders due to huge traffic. Our mobiles are the top pinned boho baby nursery mobiles on Pinterest and we were also featured on the official Etsy Instagram feed recently. It grew our number of followers significantly, leading to record sales. We are sorry about the long waiting times and we work very hard to finish and ship all orders asap.
Do you have ready to ship (RDS) products?
Hardly. Whatever we do, it is sold out in mins. We have been unable to go under 50 orders lately, no matter how hard we work.
We appreciate your patience and understanding so much!
Inez & Mariann
As we’ve gained a lot of new followers in the past weeks, I thought it might be useful to write a blog post about shipping in general. Many times, customers on Etsy do not check and are unaware of the most basic info about us. This shop is run by me and my Mama, Mariann.
Where are you based?
We are based in Hungary, Europe.
What are your AVERAGE shipping times?
– Europe: 5-10 days
– USA, Canada, Australia: 14 – 18 days
Please note that these are estimates only, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, local post office not delivering to door, etc. We do not consider an item lost up to 6 weeks. Registered packages never get lost, they can be located if undelivered. Please contact us if you haven’t received your order and you are nearing 2 and a half weeks in waiting.
Which items ship registered and what does it mean?
Products that ship registered:
These packages have PARTIAL TRACKING option too. Registered shipping means that in case you are not at home during delivery, the postman will not leave your package on your doorstep. He will leave you a note and you will have to collect your item at your local post office mentioned on the note. Please check your mailbox for this note regularly, after the average 2 and a half weeks shipping time is over. Your package might be waiting for you at the post office. If you haven’t got a note left and you are nearing 2 and a half weeks in waiting, please contact me so I can help you locate your package. If you do not claim your package, it will be sent back to me.
What is partial tracking?
ONLY registered packages have partial tracking. The Hungarian National Postal Service (Magyar Posta) does not get full tracking info from other foreign countries, thus it cannot provide full tracking as for example USPS, DHL – where you can see where your package is during shipping. We can only check when package left Hungary and when it entered the destination country.
If you got the REGISTERED NUMBER of your package from me, to access the tracking page please click here.
Thanks for your reading,
Inez & Mariann
We are so excited to release this new nursery set with a folklore vibe! This is my current favorite colour combo for girls, so cheerful: MARIGOLD/IVORY/BLUSH PINK 🙂