As we’ve gained a lot of new followers in the past weeks, I thought it might be useful to write a blog post about shipping in general. Many times, customers on Etsy do not check and are unaware of the most basic info about us. This shop is run by me and my Mama, Mariann.
Where are you based?
We are based in Hungary, Europe.
What are your AVERAGE shipping times?
– Europe: 5-10 days
– USA, Canada, Australia: 14 – 18 days
Please note that these are estimates only, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, local post office not delivering to door, etc. We do not consider an item lost up to 6 weeks. Registered packages never get lost, they can be located if undelivered. Please contact us if you haven’t received your order and you are nearing 2 and a half weeks in waiting.
Which items ship registered and what does it mean?
Products that ship registered:
- all Boho Baby Nursery Mobiles,
- Llama Riding Stick Toys,
- Baby Llama Loveys,
- Cuddly Cactus Pillows,
- Darling Floral Milestone Bibs,
- Succulent Pillows,
- Llama Soft Toys,
- Boho Baby Blocks,
- if your order has multiple items.
These packages have PARTIAL TRACKING option too. Registered shipping means that in case you are not at home during delivery, the postman will not leave your package on your doorstep. He will leave you a note and you will have to collect your item at your local post office mentioned on the note. Please check your mailbox for this note regularly, after the average 2 and a half weeks shipping time is over. Your package might be waiting for you at the post office. If you haven’t got a note left and you are nearing 2 and a half weeks in waiting, please contact me so I can help you locate your package. If you do not claim your package, it will be sent back to me.
What is partial tracking?
ONLY registered packages have partial tracking. The Hungarian National Postal Service (Magyar Posta) does not get full tracking info from other foreign countries, thus it cannot provide full tracking as for example USPS, DHL – where you can see where your package is during shipping. We can only check when package left Hungary and when it entered the destination country.
If you got the REGISTERED NUMBER of your package from me, to access the tracking page please click here.
Thanks for your reading,
Inez & Mariann