As we keep on gaining new followers on Instagram, I thought it might be useful to write a blog post to cover all questions you may have on the topic of SHIPPING 🙂
HOW CAN I ACCESS TRACKING?
Via the official ETSY APP – it is the easiest way to access tracking. You can download it from the APP Store or on Android from Google Play.
If the app is installed, make sure you register. Once registered, choose ‘YOU’, then tap on ‘Purchases & Reviews’ section and look for your order from BohoBabyHeaven. I recommend registering later on even if you have purchased your order as a GUEST. It’s just so much easier.
If you have the TRACKING NUMBER you can also access the Hungarian Postal Service tracking page too, please click here. Make sure you choose your preferred language on the top right hand corner. If you need assistance, please contact me via Etsy convos.
WHO ANSWERS CUSTOMER SERVICE QUESTIONS?
Only Inez. Boho Baby Heaven is on a different time zone that 95 % of its customers, so if you send a status enquiry, you are likely to get an answer with 1 day delay at least. Customer order requests may take longer.
WHERE DO YOU SHIP FROM & HOW DO YOU SHIP?
We are based in sunny Hungary, Europe. We ship REGISTERED via our national postal service (Magyar Posta). Your order will be delivered via your country’s national postal service (USPS, Canada Post, etc.). We do not use carrier services at all.
WHAT HAPPENS IF I’M NOT AT HOME WHEN THEY TRY DELIVERY?
Please make sure you check for a note from the postman in case you are not at home as delivery needs signature. In case you get a note, please follow instructions and rearrange a second or third trial for delivery as soon as possible or take the note and the tracking number and pick up the package at your local post office in person! Please note that I’m unable to rearrange delivery for you from Hungary, this is your responsibility. If you do not pick up item, it will stay on hold for several weeks until it gets shipped back to me. There were a few cases out of hundreds when packages stayed on hold and there was no note from the post office. We do not know why this happens, but packages can be located with the tracking number and this info:
Sender: Inez & Mariann Ligeti, Boho Baby Heaven, Hungary
WHAT HAPPENS IF I DO NOT CLAIM MY PACKAGE?
If you do not pick up item, it will stay on hold as an international package for some time (please note: duration of hold varies by country). Then it gets shipped back to me. If item is unclaimed, only the price of the product will be refunded. If you want item to be resent, you need to cover shipping cost again.
WHAT ARE THE AVERAGE SHIPPING TIMES?
– Europe: 5-10 days
– USA, Canada, Australia: 14 – 18 days
Please note that these are estimates only, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, local post office not delivering to door, etc. We do not consider an item lost up to 6 weeks. Our packages never get lost, they can be located if undelivered. Please contact us if you haven’t received your order and you are nearing 2 weeks in waiting after your order shipped.