• BOHO BABY HEAVEN

    GDPR-compliant privacy policy for Boho Baby Heaven on Etsy

    When running a creative business, it’s important to respect my buyers’ privacy rights and follow data protection laws. As a business owner, I receive certain personal information about my customers when they place an order or contact me about a potential order, such as name, postal address, email address, and phone number. The European General Data Protection Regulation (GDPR) and other local data protection laws guard how this kind of personal information is collected and used, and protect the privacy rights of online shoppers. Under these laws, buyers are entitled to certain information, including when, why, how, by whom, and for what purpose personal information is collected, used, and shared.

    As I am a seller based in the European Union (Hungary), the GDPR applies to me, which means I’m required to have a privacy policy for my Etsy shop. This can be read in our Shop Policies section, but I also wanted to write a blog post to explain in detail and share with my followers on Instagram and my blog readers.

    Under the laws of many countries, including those in Europe, you often need prior “express consent” from buyers to send them marketing or promotional messages. Express consent means that you can only send marketing messages to a buyer if they have indicated their consent for you to do so through a clear affirmative action, such as a buyer agreeing in an Etsy Convo or email to receive marketing messages from you. Even if I get a buyer’s email address through Etsy to help fulfill the transaction, I’m required to get the buyer’s express consent before sending them marketing messages. Sending unsolicited advertising or promotions through Etsy Convos is not allowed under Etsy’s policies. It is also a criminal offense in some countries.  Please note that we are not sending any type of marketing material via Etsy convos or our private emails.

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

    Information I Collect

    To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

    Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:

    • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
    • when you have provided your affirmative consent, which you may revoke at any time;
    • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

    • Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as the Hungarian National Post (Magyar Posta) and delivery companies, only if requested by customer. We only ship via the Hungarian National Post exclusively.  I will share your personal information with these third parties, but only to the extent necessary to perform these services.
    • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
    • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Your data is kept for as long as Etsy holds it as required by law, we cannot change how its system works and stores customer info. We keep the registered shipping confirmation issued by the Magyar Posta upon mailing your order for 2 years.

    Transfers of Personal Information Outside the EU

    I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Etsy as the legal basis for the transfer as I only sell through Etsy.com exclusively.

    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

    • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Me

    For purposes of EU data protection law, I, Inez Ligeti, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy convos. Alternately, you may mail me at: bohobabyheavenshop@gmail.com

    Inez Ligeti, Szitás utca 1., 4033 Debrecen, Hungary

    If you want to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance directly.

  • BOHO BABY HEAVEN

    Production times

    As you may or may not know, there are 2 people running our Etsy shop: me and my Mama, Mariann. This means that our capacity is limited as most of our items are almost fully handmade and our hands need a bit of resting too now and then. Here is a list of the most important questions you may have regarding our production times for items sold in our Etsy shop called BohoBabyHeaven.

    What are your current production times?

    Production times differ for all types of products. They are specified in each listing on Etsy. What you see, always applies! Please make sure that you check this info BEFORE placing your order to avoid dissappointment.

    • boho baby nursery mobiles: usually it’s 3 – 4 weeks
    • other items: they do not take longer than 2 weeks

    Where can I check production times?

    When you view or purchase a listing, it has info on average shipping times & the exact production time. Please check these on the listing before you place order. Once ordered, you can check the ‘Purchases & Reviews’ section of your profile to see how many days are left till your order ships. We are unable to rush orders, but please contact me in case you have any issues or questions.

    Why does it take so long to get my nursery mobile or other product?

    Because there is just me and my Mum to make these and we are constantly flooded with nursery mobile orders due to huge traffic. Our mobiles are the top pinned boho baby nursery mobiles on Pinterest and we were also featured on the official Etsy Instagram feed recently. It grew our number of followers significantly, leading to record sales. We are sorry about the long waiting times and we work very hard to finish and ship all orders asap.

    Do you have ready to ship (RDS) products?

    Hardly. Whatever we do, it is sold out in mins. We have been unable to go under 50 orders lately, no matter how hard we work.

     

    We appreciate your patience and understanding so much!

    Inez & Mariann

  • BOHO BABY HEAVEN

    General shipping info

    As we’ve gained a lot of new followers in the past weeks, I thought it might be useful to write a blog post about shipping in general. Many times, customers on Etsy do not check and are unaware of the most basic info about us. This shop is run by me and my Mama, Mariann.

    Where are you based?

    We are based in Hungary, Europe.

    What are your AVERAGE shipping times?

    – Europe: 5-10 days
    – USA, Canada, Australia: 14 – 18 days

    Please note that these are estimates only, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, local post office not delivering to door, etc. We do not consider an item lost up to 6 weeks. Registered packages never get lost, they can be located if undelivered. Please contact us if you haven’t received your order and you are nearing 2 and a half weeks in waiting.

    Which items ship registered and what does it mean?

    Products that ship registered:

    • all Boho Baby Nursery Mobiles,
    • Llama Riding Stick Toys,
    • Baby Llama Loveys,
    • Cuddly Cactus Pillows,
    • Darling Floral Milestone Bibs,
    • Succulent Pillows,
    • Llama Soft Toys,
    • Boho Baby Blocks,
    • if your order has multiple items.

    These packages have PARTIAL TRACKING option too. Registered shipping means that in case you are not at home during delivery, the postman will not leave your package on your doorstep. He will leave you a note and you will have to collect your item at your local post office mentioned on the note. Please check your mailbox for this note regularly, after the average 2 and a half weeks shipping time is over. Your package might be waiting for you at the post office. If you haven’t got a note left and you are nearing 2 and a half weeks in waiting, please contact me so I can help you locate your package. If you do not claim your package, it will be sent back to me.

    What is partial tracking?

    ONLY registered packages have partial tracking. The Hungarian National Postal Service (Magyar Posta) does not get full tracking info from other foreign countries, thus it cannot provide full tracking as for example USPS, DHL – where you can see where your package is during shipping. We can only check when package left Hungary and when it entered the destination country.

    If you got the REGISTERED NUMBER of your package from me, to access the tracking page please click here.

     

    Thanks for your reading,

    Inez & Mariann

  • BOHO BABY HEAVEN

    Marigold trend

    We are so excited to release this new nursery set with a folklore vibe! This is my current favorite colour combo for girls, so cheerful: MARIGOLD/IVORY/BLUSH PINK 🙂

    The adorable Wooden Llama Toy featured below is from @edswoodentoyshop on Instagram and Etsy 🙂

  • BOHO BABY HEAVEN

    Pastel Nursery Set

    With the addition of our Succulent Pillow, there are so many ways to mix & match this set. The colour palette is PEACH/CORAL/MINT/LIGHT PINK. Available to order through our Etsy shop!