• BOHO BABY HEAVEN

    Wanderlust Nursery Mobile in Mustard

    It’s official, I’m in a mustard phase 🙂 After a recent fabric restock issue,  it’s no wonder that I will be overusing this colour! It’s one of my absolute faves! I’ve wanted to make this version for a while now and after finding the perfect tassel fringe, I had to incorporate it into this new design.

    The colour palette is perfect for babyboys’ nursery:

    Here is the heavenly tassel fringe up close 🙂

    We also have a brand new PETROL BLUE Saguaro Pillow to match this nursery mobile 🙂

  • BOHO BABY HEAVEN

    Cactus Baby Play Gym Set

    We are thrilled to show you our newest, gender neutral bohobaby product, the Cactus Baby Play Gym Set. It helps stimulating the development of visual, motor & sensory skills for babies.

    This set consists of a Barrel Cactus-shaped Playmat & 4 hanging Cactus Baby Gym Toys.

    We are not selling the wooden frame itself, it was made by us for display purposes only.

    The Barrel Cactus Playmat is 68 cm (27 inches) long & 70 cm (27.5 inches) wide.

    There are 4 Cactus Baby Play Gym Toys included in the set, they are each around 31 cm (12 inches) long from top to bottom & they have the shape of Saguaros. They feature natural wooden beads and rings too.

    The Barrel Cactus Playmat is embellished with little flowers in bloom that serve as another sensory element for baby to enjoy while practising tummy time.

     

    SAFETY NOTICE:

    Strictly to be used under adult supervision only. The wooden beads featured on this product may pose a choking hazard if the toy is damaged. Please make sure that you check the set every time before baby starts playing with it.

     

    AVAILABILITY:

    Our products are available to order in our Etsy shop.

  • BOHO BABY HEAVEN

    GDPR-compliant privacy policy for Boho Baby Heaven on Etsy

    When running a creative business, it’s important to respect my buyers’ privacy rights and follow data protection laws. As a business owner, I receive certain personal information about my customers when they place an order or contact me about a potential order, such as name, postal address, email address, and phone number. The European General Data Protection Regulation (GDPR) and other local data protection laws guard how this kind of personal information is collected and used, and protect the privacy rights of online shoppers. Under these laws, buyers are entitled to certain information, including when, why, how, by whom, and for what purpose personal information is collected, used, and shared.

    As I am a seller based in the European Union (Hungary), the GDPR applies to me, which means I’m required to have a privacy policy for my Etsy shop. This can be read in our Shop Policies section, but I also wanted to write a blog post to explain in detail and share with my followers on Instagram and my blog readers.

    Under the laws of many countries, including those in Europe, you often need prior “express consent” from buyers to send them marketing or promotional messages. Express consent means that you can only send marketing messages to a buyer if they have indicated their consent for you to do so through a clear affirmative action, such as a buyer agreeing in an Etsy Convo or email to receive marketing messages from you. Even if I get a buyer’s email address through Etsy to help fulfill the transaction, I’m required to get the buyer’s express consent before sending them marketing messages. Sending unsolicited advertising or promotions through Etsy Convos is not allowed under Etsy’s policies. It is also a criminal offense in some countries.  Please note that we are not sending any type of marketing material via Etsy convos or our private emails.

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

    Information I Collect

    To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

    Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:

    • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
    • when you have provided your affirmative consent, which you may revoke at any time;
    • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

    • Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as the Hungarian National Post (Magyar Posta) and delivery companies, only if requested by customer. We only ship via the Hungarian National Post exclusively.  I will share your personal information with these third parties, but only to the extent necessary to perform these services.
    • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
    • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Your data is kept for as long as Etsy holds it as required by law, we cannot change how its system works and stores customer info. We keep the registered shipping confirmation issued by the Magyar Posta upon mailing your order for 2 years.

    Transfers of Personal Information Outside the EU

    I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Etsy as the legal basis for the transfer as I only sell through Etsy.com exclusively.

    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

    • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Me

    For purposes of EU data protection law, I, Inez Ligeti, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy convos. Alternately, you may mail me at: bohobabyheavenshop@gmail.com

    Inez Ligeti, Szitás utca 1., 4033 Debrecen, Hungary

    If you want to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance directly.

  • BOHO BABY HEAVEN

    Production times

    As you may or may not know, there are 2 people running our Etsy shop: me (Inez) and my Mama, Mariann. This means that our capacity is limited as most of our items are mostly handmade and our hands need a bit of resting too now and then. Due to social media popularity (Pinterest & Instagram) we are constantly flooded with orders, so our production times are long for certain products like our nursery mobiles.

    Here is a list of the most important questions you may have regarding our production times for items sold in our Etsy shop called BohoBabyHeaven.

    What are your current production times?

    Production times differ for all types of products. They are specified in each listing on Etsy. What you see, always applies! Please make sure that you check this info BEFORE placing your order to avoid dissappointment.

    • boho baby nursery mobiles: usually it’s 3 – 4 weeks
    • other items: they usually do not take longer than 2 weeks

    Where can I check production times?

    When you view or purchase a listing, it has info on average shipping times & the exact production time. Please check these on the listing before you place order. Once ordered, if you download the official ETSY APP, you can check the ‘Purchases & Reviews’ section of your profile to see how many days are left till your order ships. We are unable to rush orders, but please contact me in case you have any issues or questions.

    Why does it take so long to get my nursery mobile or other product?

    Because there is just me and my Mum to make these and we are constantly flooded with nursery mobile orders due to huge traffic. Our mobiles are the top pinned boho baby nursery mobiles on Pinterest and we were also featured on the official Etsy Instagram feed recently. It grew our number of followers significantly, leading to record sales. We are sorry about the long waiting times and we work very hard to finish and ship all orders asap.

    Do you have ready to ship (RDS) products?

    Hardly. Whatever we do, it is sold out in mins. We have been unable to go under 50 orders lately, no matter how hard we work.

     

    We appreciate your patience and understanding so much!

    Inez & Mariann

  • BOHO BABY HEAVEN

    General shipping info

    As we keep on gaining new followers on Instagram, I thought it might be useful to write a blog post to cover all questions you may have on the topic of SHIPPING 🙂

    HOW CAN I ACCESS TRACKING?

     Via the official ETSY APP – it  is the easiest way to access tracking. You can download it from the APP Store or on Android from Google Play.

    If the app is installed, make sure you register. Once registered, choose ‘YOU’, then tap on ‘Purchases & Reviews’ section and look for your order from BohoBabyHeaven. I recommend registering later on even if you have purchased your order as a GUEST. It’s just so much easier.

     

    If you have the TRACKING NUMBER you can also access the Hungarian Postal Service tracking page too, please click here. Make sure you choose your preferred language on the top right hand corner. If you need assistance, please contact me via Etsy convos.

    WHO ANSWERS CUSTOMER SERVICE QUESTIONS?

    Only Inez. Boho Baby Heaven is on a different time zone that 95 % of its customers, so if you send a status enquiry, you are likely to get an answer with 1 day delay at least. Customer order requests may take longer.

    WHERE DO YOU SHIP FROM & HOW DO YOU SHIP?

    We are based in sunny Hungary, Europe. We ship REGISTERED via our national postal service (Magyar Posta). Your order will be delivered via your country’s national postal service (USPS, Canada Post, etc.). We do not use carrier services at all.

    WHAT HAPPENS IF I’M NOT AT HOME WHEN THEY TRY DELIVERY?

    Please make sure you check for a note from the postman in case you are not at home as delivery needs signature. In case you get a note, please follow instructions and rearrange a second or third trial for delivery as soon as possible or take the note and the tracking number and pick up the package at your local post office in person! Please note that I’m unable to rearrange delivery for you from Hungary, this is your responsibility. If you do not pick up item, it will stay on hold for several weeks until it gets shipped back to me. There were a few cases out of hundreds when packages stayed on hold and there was no note from the post office. We do not know why this happens, but packages can be located with the tracking number and this info:

    Sender: Inez & Mariann Ligeti, Boho Baby Heaven, Hungary

    WHAT HAPPENS IF I DO NOT CLAIM MY PACKAGE?

    If you do not pick up item, it will stay on hold as an international package for some time (please note: duration of hold varies by country). Then it gets shipped back to me. If item is unclaimed, only the price of the product will be refunded. If you want item to be resent, you need to cover shipping cost again.

    WHAT ARE THE AVERAGE SHIPPING TIMES?

    – Europe: 5-10 days
    – USA, Canada, Australia: 14 – 18 days

    Please note that these are estimates only, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, local post office not delivering to door, etc. We do not consider an item lost up to 6 weeks. Our packages never get lost, they can be located if undelivered. Please contact us if you haven’t received your order and you are nearing 2 weeks in waiting after your order shipped.